Australian & International Shipping Information
POLICY AND INFORMATION
----SECTION 1 - AUSTRALIAN SHIPPING
We have a 1 business day handling time on processing and shipping all orders, excluding weekends and public holidays (unless otherwise stated).
We ship Australian orders via Australia Post. All Australian orders over $45 receive free shipping, which is automatically calculated at checkout.
The $45 free shipping applies only to Australian orders.
If you have special delivery instructions you can sign up to a MyPost Account with Australia Post and make changes to your deliveries.
SECTION 2 - INTERNATIONAL SHIPPING
Please Note: Tropeaka process all orders including the price of shipping in Australian Dollars. While the content of your cart may display in another currency, you will checkout using Australian Dollars (AUD) at the most current exchange rate.
- HOW TO VIEW PRICES IN YOUR OWN CURRENCY
You can shop in a range of different currencies including USD, AUD, GBP, EURO, NZD, CAD, INR and JPY.
Depending on where you live, you should automatically be switched to your local currency. e.g. people browsing Tropeaka in the USA will see product prices in USD.
To manually change the currency shown when shopping, simply click the currency drop down arrow in the header next to "Sign In", towards the top right hand corner of your screen.
As mentioned above, Tropeaka process all orders including the price of shipping in Australian Dollars. While the content of your cart may display in another currency, you will checkout using Australian Dollars (AUD) at the most current exchange rate.
- INTERNATIONAL SHIPPING POLICY
We have a 1 business day handling time on processing and shipping all international orders, excluding weekends and public holidays (unless otherwise stated).
We ship with DHL Express and DHL Global Mail, a fast and reliable shipping service to most locations around the world.
Shipping time will be displayed during checkout, next to the shipping option that is available. Please note that the transit time is displayed in business days (Monday to Friday).
If during checkout you do not find your country on the list of shipping destinations, please contact us.
Please note: You may encounter a customs or duty fee when receiving your order. This is not in the control of Tropeaka and this fee will be dependent on your country.
Please be advised that Tropeaka is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments.
Although we take great measures to ensure our products have a speedy transition through customs, we kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery.
SECTION 3 - PROBLEMS WITH YOUR ORDER?
Please contact us, so that we can resolve any issues with your order. We will be back in contact with you within 24 hours.