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Returns & Refunds

Returns & Refund Policy

If you have any concerns about your order please contact us here

We have two separate refund policies below. Our Standard Refund Policy covers all products except for Apparel/Clothing, while we also have an Apparel/Clothing Refund Policy to cover these related purchases.

 

Standard Refund Policy (excludes apparel/clothing, see below):

We do not offer refunds under our Standard Refund Policy, however:

If for any reason your good(s) are damaged upon receiving them, or they are the not the correct product(s) you ordered, please take a photo and contact us as soon as possible, so we can arrange to exchange it with the correct product(s). Please do not dispose of the item(s) until we have exchanged it.

We will cover all transport costs involved in replacing and exchanging incorrect or damaged good(s).

We reserve the right to ask you to send us back the product(s) whether it is damaged, or not the correct item/product before we issue a replacement or exchange. In the case of our error, or goods damaged in transit, we will cover all transport costs.

 

Apparel/Clothing Refund Policy:

Received a faulty item or it's not what you needed? No problem, we'll sort it out for you straight away! Our returns policy is as follows:

Items must remain unworn (except for you trying it on) and unwashed. No stains or signs of wear.

All labels must remain on the goods for them to be returned.

Tropeaka does not offer exchanges, just refunds.

You must lodge a return with us at customer support within 30 days of receiving the items.

Tropeaka takes no responsibility for items that are lost in transit when you return them.

Proof of purchase via your name, email address and order number is required to receive the refund. Refunds will be given back on the same payment method used to purchase the items.

All items will be thoroughly inspected before we provide a refund.

 

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