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MY REWARDS CENTRE

WELCOME BACK !

MY REWARDS POINTS


MY TIER


Gold Subscriber Platinum Diamond
EARN REWARDS
GET REWARDS
REFER FRIENDS
TIERS
ACCOUNT ACTIVITY
HELP

Give a friend $10 AUD off their first purchase and earn 200 points if they spend over $49 AUD

Share using the buttons below or copy your link and share it anywhere

1 point per $1

Gold

UP TO 150 FREE REWARD POINTS

Sign up for an account and you’re automatically a Gold Tier Reward Member!

2 points per $1

Diamond

PLUS A FREE $5 VOUCHER

Earn 500 points and place at least 2 orders and you’ll be a Diamond Tier Reward Member!

3 points per $1

Platinum

PLUS A FREE $10 VOUCHER

Earn 1000 points and place at least 5+ orders and you’ll be a Platinum Tier Reward Member!

2 points per $1

Subscriber

PLUS 10% OFF AUTOSHIP ORDERS

Sign up for an AutoShip subscription and you’ll be a Subscriber Tier Reward Member!

What is the Rewards Program?

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

How do I earn points?

You can earn points for all sorts of activities, including referring friends and making purchases. To see all the ways you can earn points, click the 'Earn Rewards' tab in the Rewards page menu, once logged in.

How much are points worth?

For every 100 points you earn you'll get $5 AUD to use towards a purchase!

How do I view my points balance?

Your points balance is displayed once logged in, on the Rewards Page.

How do I redeem my points?

Once logged in, select the tab called 'Get Rewards'. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward. You can also use our 'redeem at checkout' points slider to exchange points for a cash discount at checkout.

How long do points last for?

Points expire 12 months after your last order. So to maintain your tier status level and points, be sure to make the necessary amount of orders every 12 months to maintain your tier status and to ensure your points don't expire.

How long does my tier status level last for?

Your tier status, such as Diamond and Platinum is renewed every 12 months from the date you joined the program. So you'll need to make the minimum amount of purchases as well as earn the minimum amount of points over the 12 month period to maintain your status level. In the case of Diamond status this would be at least 2 purchases and earning 500 points over a 12 month period, in order to maintain Diamond Status.

How can I use my points during checkout?

You can use the 'redeem at checkout' points slider located at checkout to exchange points for a cash discount of up to $25 AUD.

Is there a limit to the number of points I can earn?

No! Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

'Approved' points can be redeemed on rewards immediately. 'Pending' points need to be verified before you can redeem them. This typically applies to purchases and referrals and 'cancelled' points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem?

Please contact us via our contact page.

How many vouchers can I earn?

When you enter the Diamond and Platinum tiers, you'll have a $5 and $10 Rewards voucher sent to you via email. You can only earn one voucher in total for each time you enter a tier. For example, if you drop down from Diamond to Gold and then go back up to Diamond, you won't receive the $5 voucher again.

MY CART

WANT 5% OFF YOUR CART?

Boost your cart to $120 AUD or more & receive 5% off your order! This can be used with any other promo code! Excludes Bundles.

WANT 7% OFF YOUR CART?

Boost your cart to $170 AUD or more & receive 7% off your order! This can be used with any other promo code! Excludes Bundles.

WANT 9% OFF YOUR CART?

Boost your cart to $290 AUD or more & receive 9% off your order! This can be used with any other promo code! Excludes Bundles.

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Unfortunately bundles and subscription products can't be purchased in the same order. If you would like further information regarding bundles and subscriptions, please contact us or checkout our FAQs as we'd love to help!

Looks like you're stocking up on Tropeaka! Please contact our team at support@tropeaka.com for assistance with bulk orders.

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